Administrative and Office Lean simulations

Administrative and Office Lean Simulations

The simulation videos cover administrative, office, back-office, mortgage and call centre environments.


Call centre Lean demonstration

Little’s Law, queuing, work-in-progress and impact of variability lean simulation


Office Lean simulation: Push vs Pull with Kanban

This simulation is applicable to Government office, banking and insurance. Here we simulate push vs pull, Kanban, WIP, queue, delay, reducing travel time and impact on quality. Defects, Kanbas and root cause are discussed in this lean simulation. This simulation is similar to the Lean simulations in the manufacturing sector.


Office setup: Batch vs One piece flow

Here we simulate Batch vs One piece flow, Setup time and Work-in-flow concepts in the office environment.


Transport office Lean simulation: Batch vs One Piece flow

Illustrated concepts: Batch, One Piece Flow, Work-In-Process, Transport Time, Travel Time.


Office work Lean simulation: Variation in Push system

Similar to the manufacturing lean simulation, this video includes Variation, Queuing theory and Push system concepts.


Office work Lean simulation: Variation in Pull system

This time we are simulating office environment using Variation, Kanban and Pull system concepts.


Mortgage Lending Lean Simulation: Rework-IDEF0 Process Mapping

In this video we designed the simulation model underneath the IDEF0 model.  This was done to highlight the differences in a static model like IDEF0 vs dynamic model like simulation. Concepts: Rework, IDEF0, Process Mapping, Lean Simulation.


Office and Admin Lean Simulation: Approvals Process – Series vs Parallel

Concepts simulated here are Waiting, overproduction, scrap and TIMWOODS waste.

Jerry Levasseur
    Jerry Levasseur, PhD founded the Big Lean Simulation Library, LLC in 2015 to fill an under-served market: Lean and Lean Six Sigma trainers who wanted to quickly and easily show key lean concepts using computer simulation. This was second nature to Jerry because he has over 20 years experience writing simulations of these concepts, including in his Doctoral dissertation. In addition, Jerry was an Assistant Professor for 2 years and has conducted well over 100 corporate trainings, so he knows what is needed for effective presentation of these concepts. Jerry has simulated systems in just about any area: manufacturing, service, financial institutions, government, defense, and healthcare.

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